1 månad sedan
Advert-ID: 15076923

Customer Support Agent to a client within the gaming industry!

We are looking for you who is highly motivated to help our clients' current and future customers to have the best experience of using the apps and the customer service they receive. Do you have experience in supporting consumer customers who use digital products and are fluent in English? Do you also have written native level of Spanish? Then this is the opportunity for you!

About the role

In the role of Customer Support Agent at our client, you will be the first point of contact for customers who need support in using our clients' apps, but you will also assist with any company-related inquiries that are directed to customer support. You will represent our client and you will develop a strong understanding of how the products work and will be the bridge between the customers and the product and marketing teams. At all points of contact, you will as a Customer Support Agent talk to the customers using our clients' tone of voice.

As a consultant at Academic Work you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future. Read more aboutour offer.

Job duties

This role includes but is not limited to the following key responsibilities:

  • First-line support for all inquiries directed to our clients' customer support
  • First line support for app store reviews requiring a reply
  • Input communication of fan feedback and recommendations to the relevant product databases
  • Assist with other community work that requires a language specialist

We are looking for

You who:

  • Have a degree level education or equivalent experience (1+ years in a similar role)
  • Have knowledge of helpdesk CRM systems (Helpshift, Zendesk or similar)
  • Are fluent in English, both written and spoken
  • Have a native written level of Spanish
  • Have an interest in gaming

As a person, you have excellent communication skills and attention to detail and accuracy. You also enjoy working with problem-solving.

Please apply with your English resume!

Other information

  • Start: August
  • Work extent: Fulltime, 40 h/week
  • Location: Hammarby Sjöstad
  • Contact information: This recruitment process is conducted by Academic Work. It is a request from our client that all questions regarding the position are handled byAcademic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Client information

More information about the client will be given later on in the recruitment process.

Apply here!